100% Refund Policy
100% Genuine Products and Satisfaction Guaranteed
We are so certain that you will be completely satisfied with our service and products, that we offer a 3-day unconditional money back GUARANTEE.
Simply try our products and services. If you are not completely satisfied due to any fault, return it to us within 3 days for a 100% refund of the original product price. Change of mind is not applicable. No return if the product has no-fault. (Courier charges 350rs or above according to weight will be deducted in case of return)
At Silicon.PK, customer satisfaction is our top priority!. If you feel that the product you receive is damaged in any way or if you are not 100% thrilled with the item(s) received, please contact us immediately 0313 655 3321 via WhatsApp for a Return Merchandise Authorization number prior to sending the shipment back. Return requests can also be initiated within “My Accounts” section. You will receive detailed instructions on how to return the shipment.
Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method is recommended as we will not be responsible for merchandise that does not reach our Lahore warehouse.
You must notify us within 3 days of your order date to initiate a return. After 3 days the item is yours and cannot be returned. All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or clearance are not able to be returned.
Refunds will be promptly processed. In the event you ordered by check or Cash on Delivery, a credit will be issued against future purchases after deduction of COD charges. All return orders must be approved and returned with an RMA, (return merchandise authorization). Typically refunds are processed within 24-48 hours. Please note, it may take an additional 2-3 days for your financial institution to reflect the refund credit (non-Pakistan Residents only) back on your account.
We can only refund shipping fees if the return was a result of our error.
CANCELING AN ORDER
Contact us at email@example.com or call 0312 324 3321. If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, Silicon.PK will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.