Warranty Policy – Silicon Computers

Silicon Computers (www.silicon.pk) par hamari hamesha koshish hoti hai ke aap tak 100% genuine, imported aur original kit-pull products pohnchein. Customers ke trust aur behtareen shopping experience ke liye hum ek transparent aur wazeh warranty policy faraham karte hain.

⏱️ Standard 3-Days Checking Warranty

Hamari tamam products par Standard 3 Days Checking Warranty faraham ki jati hai. Yeh warranty parcel receive hone ya dukan se khareedne wale din se shuru hoti hai.

• Applicable Products: Yeh 3-days checking warranty tamam Branded Chargers, Original Data Cables, Adapters, Docking Stations aur tamam Box-Pull / Loose items par apply hoti hai.
• Purpose: Is 3 din ki muddat mein aap product ko achhi tarah check aur test kar sakte hain taake aap mutmain ho sakein ke product bilkul sahi halat mein kaam kar rahi hai.

⚠️ Warranty Terms & Conditions (Zaroori Sharaait)

Niche di gayi suraton mein normal warranty claim apply nahi hota ya usme deduction hoti hai:

1. Type-C aur Laptop Charger Pins: Type-C chargers ya kisi bhi laptop charger ki pin (connector) ki koi warranty nahi hoti. Hum tamam chargers dispatch karne se pehle 100% test kar ke bhejte hain. Aksar customer ke laptop ka apna charging port (jack) fault mein hota hai ya short hota hai, jo naye charger ki pin ko bhi damage kar deta hai. Isliye pin ke short hone, tootne ya garm ho kar pighalne ki surat mein claim qabool nahi hoga.
2. Galat Product Order Karna (Return & Replacement Policy): Agar aap apni galti ya na-samjhi se galat model, galat wattage, ya galat pin size ka charger ya cable (specially Type-C cable) order kar lete hain, to pareshani ki koi baat nahi hai. Hum product return bhi kar lenge aur replace bhi kar denge. Shart sirf yeh hai ke product bilkul usi original aur safe condition mein wapas mile jisme wo aapko bheji gayi thi. Is surat mein koi extra penalty nahi hogi, sirf courier (delivery) ke charges deduct kiye jayenge aur baqi amount aapko refund ya exchange kar di jayegi.
3. Toot-Phoot (Physical Damage): Kisi bhi qism ki toot-phoot ki koi warranty nahi hogi. Maslan, agar aap yahan se koi LCD, laptop, ya koi bhi naazuk item khareed kar le jate hain aur wo raste mein toot jati hai, ya haath se girne ki wajah se damage ho jati hai. Kisi bhi chiz ke physically tootne par warranty usi waqt khatam tasawwur hogi.
4. Jalne Ki Surat Mein (Burnt & Over-Voltage): WAPDA ki over-voltage, short circuit, ya bijli ki kisi bhi fluctuation ki wajah se agar product (jaise charger, adapter, ya koi device) jal jati hai (burnt damage), to iski koi warranty nahi hogi.
5. Liquid Damage: Product mein pani, chai, ya koi bhi nimee (moisture/liquid) chala jane ki surat mein warranty khatam ho jayegi.
6. Kholne ya Repair Karne Ki Koshish: Agar product ko kholne (open karne), khud repair karne ya modify karne ki koshish ki gayi ho, to warranty foran void (khatam) ho jayegi.
7. Security Sticker / Marking: Product par mojud hamari firm ka security sticker ya marking bilkul mehfooz honi chahiye. Sticker utaarne, phatne ya uske sath chhair-chaar ki surat mein warranty claim nahi ki ja sakegi.

*Note: Product aur uske sath aane wali accessories (agar koi hain) return ke waqt bilkul original halat aur original packaging mein honi chahiye.

🔄 Warranty Claim Kaise Karein?

Agar aapko 3 din ke andar product mein koi genuine technical masala (jo upar di gayi kharabiyon mein na aata ho) nazar aata hai, to aap niche diye gaye aasan steps ke zariye apna claim process kar sakte hain:

• Step 1: Foran hamare official WhatsApp number 0313-6553321 par rabta karein.
• Step 2: Masle ki ek chhoti si video ya picture share karein sath mein apna Order Number lazmi batayein.
• Step 3: Hamari team technical verification ke baad aapko product return karne ka tarika bata degi. Masala drust hone ki surat mein aapko replacement faraham ki jayegi.

🌐 Contact Us

• Physical Store: Silicon Computers, University Chowk, Al-Rahim Center, Shop #4, Bahawalpur.
• Website: www.silicon.pk
• WhatsApp / Call: 0313-6553321